Snatch Casino Privacy Policy

At Snatch Casino, we understand that your personal data matters, and we are fully committed to protecting it every time you visit, register, or play at Snatch Casino. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us when you use our website, mobile applications, and related services. Snatch Casino is operated by Goodwin N.V., a company incorporated under the laws of Curaçao, with LUCKYLUCK LIMITED acting as our paying agent. We operate under licence OGL/2024/758/0228 issued by the Curaçao Gaming Control Board, and we process your personal data in accordance with this licence and applicable data protection standards. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect a range of personal information to allow you to open a Snatch Casino account, deposit funds, claim bonuses, and withdraw your winnings. When you complete Snatch Casino login registration, we gather your name, date of birth, email address, phone number, country of residence, and chosen currency. We also collect verification documents such as proof of identity and proof of address as part of our Know Your Customer (KYC) and anti-money-laundering obligations.

• We collect registration details you provide when creating your account
• We record payment and transaction data, including deposits, withdrawals, and crypto wallet addresses used for Snatch Casino crypto payments
• We gather device, browser, and IP address information, including data relating to the Snatch Casino app and mobile access
• We track gameplay activity, betting history, and bonus usage to manage your account responsibly
• We store your communications with our support team, including live chat and email correspondence

How We Use Your Data

We use the information we collect to operate Snatch Casino securely and to provide you with a personalised gaming experience. Our systems process your data to verify your identity, prevent fraud, and comply with our legal and regulatory obligations under Curaçao law. We also use your data to manage promotional activity, including the Snatch Casino no deposit bonus, the Snatch Casino bonus code offers, welcome packages, cashback, and any Snatch Casino promo code you redeem.

Where you consent to marketing communications, we may contact you about a new Snatch Casino bonus, a Snatch Casino 50 free spins offer, seasonal promotions, or updates regarding your VIP status. You may withdraw this consent at any time through your account settings or by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and analyse how our platform is used. Cookies also help us detect suspicious activity and prevent bonus abuse when players attempt to claim a Snatch Casino no deposit bonus code more than once. Further details on the specific cookies we use and how you can manage them are set out in our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data. However, we may share limited information with trusted third parties strictly for the purposes described in this policy:

• Payment providers and banking partners processing your Snatch Casino withdrawal and deposit requests
• Game and live casino providers such as Evolution, Pragmatic Play, and other studios featured on our platform, where required to deliver gameplay
• Regulatory authorities, auditors, and law enforcement bodies, where we are legally obliged to disclose information
• Our paying agent, LUCKYLUCK LIMITED, and other companies within our corporate group, including any Snatch Casino sister sites operated under common ownership
• Identity verification providers assisting with KYC checks required before any withdrawal is released

All third parties we work with are required to handle your data securely and only for the purposes we authorise.

Data Security

We apply industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, or loss. Our servers use encryption for sensitive information, and access to your account and financial details is restricted to authorised personnel only. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to protect your own login credentials.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period afterward as required by anti-money-laundering regulations and Curaçao gaming law. Transaction records, verification documents, and communication logs may be kept even after account closure to satisfy our legal and audit obligations.

Your Rights

Depending on your location, you may have certain rights regarding the personal data we hold about you. We aim to honour these rights wherever legally applicable:

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to certain types of processing, including direct marketing
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe.

Restricted Jurisdictions and Eligibility

We do not accept players or process payments from a number of restricted territories, including but not limited to Australia, the United States, the United Kingdom, France, the Netherlands, and other jurisdictions listed in our Terms and Conditions. Where we detect the use of VPNs or other tools intended to misrepresent your location, we reserve the right to suspend your account and retain associated funds in accordance with our terms.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we become aware that we have collected data from a minor, we will take immediate steps to delete that information and close the associated account.

International Data Transfers

As we operate internationally and work with partners across multiple jurisdictions, your data may be transferred outside your country of residence. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information consistently with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of Snatch Casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you would like to exercise any of your rights described above, you can reach our support team at support@Snatch Casino.com. Our team is available via live chat 24/7 and by email to assist with privacy-related enquiries, account verification, or any concerns you may have about your data at Snatch Casino.